FAQ

We remove VAT at the basket for all non UK customers, but this may be charged locally upon import. Our paper based products will usually not incur any import duty, but there may be a disbursement fee charged by the local delivery carrier. This is outside of our control and is payable by the recipient.

We cannot refund shipping cost on any item returned to us by Royal Mail due to non-payment of international customs fees as we will still incur the full Royal Mail shipping fee.